Shipping policy

SHIPPING POLICY

DISPATCH

Orders are dispatched from Australia within 1-3 business days. During high-demand periods, dispatch may take 5-7 business days.

You'll receive tracking details by email as soon as your order ships.

DELIVERY TIMES

Delivery is via Australia Post with tracking.

- Metro areas: 2-5 business days
- Regional areas: 3-8 business days
- Remote areas: 5-10 business days

Delivery times are estimates only and may vary due to carrier delays or location.

INTERNATIONAL SHIPPING

We currently ship within Australia only. International orders will be cancelled and refunded.

LOST OR DELAYED PARCELS

If your order has not arrived within the estimated delivery window, contact us at support@basichygiene.store with your order number. We will investigate with Australia Post and arrange a replacement or refund if the parcel is confirmed lost.

INCORRECT ADDRESS

Please check your shipping address at checkout carefully. Orders shipped to incorrect addresses provided by the customer may incur additional shipping costs for redelivery.

REFUSED OR UNCOLLECTED DELIVERIES

Parcels refused by the customer at delivery or returned to us due to failure to collect are non-refundable and require full payment (including original and re-shipping costs) to be re-sent. See our Returns Policy for full details.

DAMAGE IN TRANSIT

If your order arrives damaged, contact us within 7 days with your order number and photos. See our Returns Policy for full details.

POLICY UPDATES

This policy may be updated from time to time. The version displayed at the time of your purchase applies to that purchase.

CONTACT

Shipping questions: support@basichygiene.store

BASIC Hygiene
ABN 72 234 283 619